Effective: 22 May 2026
Lodging a complaint
Submit a complaint by e-mail to info@siytinternational.com. We respond substantively and with reasons.
Dispute resolution
If unresolved, the consumer may turn to the competent out-of-court consumer dispute resolution body or the consumer protection authority.
The EU ODR platform was discontinued in July 2025; national alternative dispute resolution (ADR) bodies are available instead.
Out-of-court resolution
The consumer may contact the body competent for the seller’s seat or the consumer’s residence.
SIYT INTERNATIONAL DOO PANČEVO
Generala Petra Aračića 3, Pančevo, Serbia
PIB (tax ID): 115710730
Matični broj (registration no.): 22196359
E-mail: info@siytinternational.com
Complaint handling
We acknowledge your complaint and provide its registration number. We respond with our decision, reasons and proposed resolution within 8 days. Accepted complaints are resolved within 15 days, or 30 days for technical goods and furniture. Any permitted extension requires your consent. Complaint records are retained for at least two years.
We participate in out-of-court consumer dispute resolution as required by Serbian law. First submit your complaint to us. See the Serbian consumer protection authority for information.